Warranty Policy

 

OG-EVKIN warranty their products against manufacturing defects for a two years period, from the date of purchase. During that period, OG-EVKIN will replace or repair(when possible) the defective part.

Every OG-EVKIN frame and rim has a useful product life cycle. Each bike, frame and rim will have a unique identification number and warranty card. Complete the provided card and warranty form, and send them to us. Failure to use the provided warranty card will void your warranty. Save your dated receipt for proof of purchase.

product group

warranty time

Tips

Frame and wheelset

two years

All OG-EVKIN items are warrantied under normal use. All cracked or damaged products or photos must be sent to OG-EVKIN Factory to analyze. If the frame or rims are deemed to be damaged or cracked do due to excess abuse by the owner, then the warranty on those parts will be null and void. However, OG-EVKIN may offer a discount for the replacement parts.

Components and accessories(such as fork, seatpost, stem, handlebar, ect)

one year

Hub

6 months

Conditions:

If any manufacturing defect occurs within 60 days of the date of the product delivered, is obligated to replace the rim(s) and also pay for the shipping cost. If any manufacturing defect occurs after 61 days , OG-EVKIN is obligated to replace the product(s). The product owner is responsible for shipping costs.

This warranty does not cover：

  • Normal wear and tear (bearings, spokes, nipples, brake tracks, tires, inner tubes, pawls, freehub, seals, rim tape etc.)
  • Products which have been incorrectly installed and/or adjusted.
  • Issues brought about by neglect or poor maintenance.
  • Surface finish and cosmetic treatments (anodizing, decals, etc.)
  • Consequential or incidental damages (where applicable)
  • Products purchased “second-hand”, “used”, “as-is”, or expressly “without warranty”
  • Counterfeit products
  • The standard warranty is not transferable and only applies to the initial purchaser
  • Misuse& Crash damage. (Jumping, trick riding, accidents, rock strikes )
  • Modification of wheels
  • Tire pressure exceeding 140psi
  • Installation of parts or accessories not originally intended for, or not compatible with the products
  • Use of brake pads not designed for carbon wheels
  • Unauthorized modification or alteration, including without limitation, any repair performed by anyone other than OG-EVKINor an OG-EVKIN-authorized servicer, or outside of the recommendations of OG-EVKIN Customer Service

Please contact the official support og-evkin@orgebike.com at the first time when you find a quality problem. Please do not repair our products privately, otherwise we will not bear any warranty.